1. Our Return Policy
We offer a 30-day return policy. You can request a return within 30 days of receiving your item.
2. Conditions for Returns
- Items must be unused and in their original packaging.
- Proof of purchase (e.g., order confirmation email) is required.
3. How to Initiate a Return
Contact us at contact@lasigal.com to start a return. You will be responsible for return shipping costs. Shipping costs are non-refundable.
4. Non-returnable Items
- Perishable goods (food, flowers, plants).
- Personal care items (skincare, makeup).
- Custom-made or personalized items.
5. Damaged or Defective Items
If you receive a defective item, contact us immediately with photos and a description. We will arrange a replacement or refund.
6. Refunds
Once we receive your returned product, we will inspect it and notify you of your refund status. If approved, the refund will be processed within 7-10 business days.
7. Exchanges
We do not offer direct exchanges. Please return the product and place a new order.
8. Consumer Rights
UK and European customers can cancel online orders within 14 days of receiving them for a full refund, as per the Consumer Contracts Regulations 2013.
9. Shipping and Delivery Issues
If your order is delayed beyond 60 days after the estimated delivery date, you are entitled to a full refund. Please contact us for assistance.
10. Changes to This Policy
We reserve the right to update this policy at any time.